Privacy policy

This Privacy Policy explains how Casinowise Ltd ("we", "us", "our") handles information in connection with CasinoWise, the casinowiseapp.com website, and any related features or content that link to this policy (together, the "Service").

Please read it before using the Service. If you do not agree with it, do not use the Service.

1. About this policy

This policy applies to information processed by us in connection with the Service. It does not apply to services operated independently by others, including Apple's App Store and the operating system of your device. Those services have their own privacy policies, and we encourage you to read them.

2. What the app is

CasinoWise is an educational reference and practice tool for casino games. It contains rules, house edge and return to player for 24 games, twelve written guides, a glossary and four practice drills. It has no account system, no simulated balance and no real-money play.

The Service:

• does not offer real-money gambling and does not accept wagers or bets;
• does not accept deposits or permit withdrawals;
• does not award cash prizes or anything redeemable for money;
• does not operate an in-game currency or virtual currency system;
• does not allow users to purchase chips, coins, credits, tokens or similar items;
• does not provide anything of monetary value based on a game result; and
• is not a casino, sportsbook, gambling platform or financial service.

Game-style terminology and imagery appear in the Service only as subject matter. Nothing in it is a bet.

3. What stays on your device

The app keeps a small amount of information in its own storage on your iPhone, and nowhere else. We cannot read it, and it is not transmitted to us or to anyone else.

• the games, guides and glossary terms you have bookmarked;
• the number of hands played, accuracy and best streak for each drill;
• whether you have confirmed you are 18 or over, and whether onboarding has been shown;
• your text-size choice in Settings; and
• draft text in the in-app contact form, while the form is open.

This information is not backed up to a server operated by us. It is removed when you delete the app. You can also clear saved items and reset drill records at any time in Settings.

4. What we receive

The only information we receive from you is what you choose to send us. That happens in three ways.

4.1 Email

If you write to contact@casinowiseapp.com, we receive your email address, the name you use and the content of your message, including any attachments.

4.2 The in-app contact form

Settings contains a contact form with an email field, a message field and an optional photo. A photo is taken with the camera or chosen from your photo library only when you tap to attach it, and the system permission prompt appears only at that moment. The photo you attach is used only to help us understand the problem you are reporting.

In this version of the app, the form prepares the message on your device. It is delivered to us only if your device then sends it through your own email app. If you would rather not use the form, write to the address above.

4.3 This website

The website is described in section 5. The pages do not contain a contact form; you reach us by email from the Contact page.

Please do not send us sensitive personal information unless it is genuinely necessary for your request.

5. The website

casinowiseapp.com is a static site. It sets no advertising cookies, no analytics cookies and no third-party tracking scripts, and it does not profile visitors.

One preference is stored in your browser's local storage so that the site remembers your cookie choice. It is a single value, held on your own device, and it is never transmitted to us. You can clear it through your browser settings at any time. The Cookie Policy describes it in full.

Our hosting provider processes standard technical information — including IP address, requested URL, time and user agent — in order to deliver the pages and to keep the service secure. We do not use that information to identify individuals.

6. What we never collect

Because there is no account, no purchase and no wager, we do not collect, request or hold:

• your name, address or date of birth, beyond anything you write to us yourself;
• payment card, bank or wallet details;
• deposit, withdrawal or betting history;
• precise location, contacts, health data or biometric data;
• advertising identifiers;
• analytics or behavioural profiles; or
• any record of which games, guides or drills you open inside the app.

7. Why we process information

We use the information you send us only to:

• answer your message and resolve the problem you described;
• correct a figure, a rule or a drill in the app;
• keep a record of corrections so the same mistake is not repeated;
• maintain the security and availability of the website; and
• comply with the law where it applies to us.

Where data-protection law requires a legal basis, we rely on our legitimate interest in operating and improving the Service, on your consent where you have given it (for example by writing to us), and on legal obligation where applicable. We do not use your information for advertising and we do not build profiles.

8. Who else is involved

We share information only where it is necessary, and never for advertising.

• Email providers that transmit and store our correspondence.
• Hosting providers that serve this website and process standard request logs.
• Professional advisers, where a legal question genuinely requires it.
• Authorities, where we are legally required to respond to a valid request.
• A successor entity, if the business is reorganized or transferred, subject to this policy continuing to apply.

Apple processes information relating to your download and use of the app under Apple's own privacy policy. We do not receive your Apple Account details, and we do not receive app-usage analytics from Apple.

We do not sell personal information, and we do not share it for cross-context behavioural advertising.

9. Retention

Support correspondence is kept for as long as is needed to resolve the matter and to keep a record of any correction, and then deleted. Records we are legally required to keep are kept for the statutory period. Information held in the app on your device is retained until you clear it or delete the app, and we have no access to it at any point.

10. Security

We use reasonable technical and organizational measures to protect the information we hold, including encrypted transport and restricted access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. You are responsible for the security of your own device and email account.

11. Age

CasinoWise is an educational reference about casino games and is intended for adults. The minimum age for use is 18, and the app asks you to confirm that before any content is shown.

The Service is not directed to children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has sent us information, write to contact@casinowiseapp.com and we will delete it.

12. Your rights

Depending on where you live, you may have the right to ask for a copy of the personal information we hold about you, to have it corrected or deleted, to restrict or object to how it is used, to receive it in a portable form, or to withdraw consent you have given. You may also complain to your local data-protection authority.

Because we hold almost nothing, most requests will concern an email you sent us. Write to contact@casinowiseapp.com with the subject "Privacy request" and we will respond within the period the applicable law requires. We may ask you to confirm the email address used, so that we do not disclose correspondence to the wrong person. We will not treat you differently for exercising these rights.

Information held on your own device is under your control: Settings has controls to clear saved items and reset drill records, and deleting the app removes the rest.

13. Changes

We may update this policy to reflect changes to the app, to the website or to the law. When we do, the "Last updated" date at the top of this page changes. Material changes will be signalled on this page before they take effect.

This policy is published in English. If it is translated and the versions differ, the English version controls to the extent the law allows.

14. Contact

Questions, requests and complaints about privacy should go to contact@casinowiseapp.com. We will acknowledge your message and tell you who is dealing with it.

Casinowise Ltd · CasinoWise · casinowiseapp.com · This policy is not legal advice to you, and it does not create rights beyond those the applicable law gives you.